About Us
Warmth, but make it stylish. That’s Toasty in a nutshell.
We’re a UK-based online heating brand specialising in design-led radiators and heated towel rails that look as good as they perform. From sleek and modern to timeless and traditional, we’re here to help you heat your home beautifully – whatever your style, space or budget.
Whether you’re just browsing for inspiration or ready to press go on your project, our friendly experts are always on hand to help. Start a live chat, pick up the phone to have a natter or simply dive in and explore – we’ll meet you wherever you are in your journey.
Why Toasty?
Because buying heating shouldn’t feel cold.
We believe great homes are built on thoughtful choices, good design and products that simply work. Our goal is to make choosing the right radiator or towel rail feel easy, inspiring and confidence-boosting – not overwhelming.
Behind the scenes, we’re backed by decades of experience in the home and interiors world, but our focus is firmly on the here and now: modern homes, modern shoppers and a better online experience.
That means:
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Honest, expert advice from real people
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Clear pricing and dependable delivery
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Products we’re genuinely proud to put our name to
Part of a bigger family
Toasty is in fact part of the Beyond Retail family alongside Drench and Tap Warehouse, rebranded in 2026 from Only Radiators. Beyond Retail is home to over 20,000 products from 50 manufacturers and brands across bathrooms, kitchens, heating and accessories.
Brands
We've curated our Toasty range through years of listening to our customers' needs, combined with our keen bean knowledge around what will look and feel good in your homes, and most importantly, keep you undeniably toasty.
Buying heating doesn't have to be boring or painful, so we've made sure that whatever you buy from us will be high quality and meet your expectations, and we hope to make the experience as helpful and 'unboring' as we can.
Needless to say our buyers have also hunted far and wide for the market-leading brands that you're searching for, so alongside our Toasty bestsellers you'll discover products from Terma, Tap Factory and Carisa. You'll also find underfloor heating from HeatMat, another well-considered and reliable choice in the market.
Delivery & Returns
We like things to be straightforward.
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Free standard UK delivery on most orders
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Many items available for next-day delivery
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30-day money-back guarantee if you change your mind
We also ship across Europe and worldwide – just speak to our team for a bespoke quote or take a look at our delivery and returns pages for more information on our services.
Toasty Trade
Trade professionals, we’ve got you covered.
With a Toasty Trade account, you’ll unlock guaranteed discounts on every order, starting at 7.5% and rising to 10% sitewide with Gold Tier status.
You’ll also benefit from:
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A dedicated Trade Account Manager
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Bespoke quotes and bulk pricing
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Help with planning and product selection
Whether you’re working on a single room, extension or a full development, we’re here to support you every step of the way.
Visit our Trade page to find out more!
Green-minded by design
We’re always looking for ways to reduce our impact.
We recycle as much of our waste as possible and use recycled materials in our packaging wherever we can. Small choices, made consistently, add up.
Toasty IRL at Drench Outlet
Live on the South Coast or fancy a trip to Poole in Dorset? Come and visit the Drench Outlet, home to many of our Toasty bestsellers on display and ready to take away, alongside kitchen and bathroom favourites from across our sister brands.
You'll also find heavily discounted prices on our bathroom, heating and kitchen clearance products with savings up to 70%, and some mighty friendly, expert staff that can help you with any size project.
Find out more at our Drench Outlet page or follow us on Facebook to stay up to date with the latest bargains.
Contact Us
At Toasty, we want to ensure that we’re providing an unmatched customer journey. Our teams go through extensive product training and are equipped with in-depth knowledge of all of our processes which enables us to give our customers the best advice possible.
You can speak to use via live chat from Monday - Thursday, 8am - 8:45pm, Friday 8:30am - 4:45pm and Saturday 9am - 4:45pm (closed for lunch between 1pm and 2pm). You can also contact our customer service or sales teams by calling us on 01202 612 808, Monday - Friday, 9:30am - 4pm.
Alternatively, email us directly through our Help Hub.
Toasty Living Blog
It’s never been easier to buy homeware online and we have plenty of expert advice and DIY guides over on our blog to ensure we cover all areas of your journey from pre to post-purchase.
Trustpilot
We’re rated 4.7/5 on Trustpilot! Take a look at what our customers have to say over on our Trustpilot page.
Press
For press enquiries, take a look at our press page for more information, or contact us over at marketing@beyondretail.co.uk.
